A1 Homecare Agency

20 St Helen's Road
Greater Manchester BL3 3NH

Telephone: (01204) 430837

Care Types: Care in your HomeOlder People

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Last updated 19 April 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Before the inspection we reviewed information we held about the service. We reviewed statutory notifications and safeguarding referrals. We liaised with external professionals including the local authority commissioning team. We reviewed previous inspection reports and other information we held about the service. The inspection team comprised of one adult social care inspector.

This inspection took place on 16 March 2017and was announced. The provider was given 48 hours’ notice because the location provides a domiciliary care service and we provided notice to ensure that the registered manager would be available to facilitate our inspection. The registered manager informed us that the three people who used the service did not speak English. We spoke with a family member to ascertain their views and opinions on the service their relative received.

The service employed three staff who were supporting people who used the service. The staff spoke Urdu and Gujarati and could therefore communicate with people who used the service.

As part of the inspection we also spoke with the registered manager and one member of staff.

We spent time at the office and looked at various documentation including care records, medication administration records, staff personnel files, supervision records and service policies and procedures.

Last updated 01:17:49 21st May 2018 - Update Now

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