63 Balby Road
South Yorkshire DN4 0RE
Telephone: (01302) 323957
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 1 September 2016 and was announced. The provider was given notice, in line with our methodology for inspecting domiciliary care services. This was because we needed to be sure that someone would be present in the office. The inspection was carried out by one adult social care inspector.
Before our inspection, we reviewed information we held about the service, which included any incident notifications they had sent to us by the registered manager. We looked at the information sent to us on the provider information return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also spoke with the local authority and other professionals supporting people at the service, to gain further information about the service. We also looked at recent contracts monitoring information from Doncaster Council, who commission the staff hours for the âshort breaksâ services from the provider.
None of the young people who used the service were able to speak with us due to their complex needs, so, as part of the inspection we undertook phone calls and spoke with three family members to gain their views of the service.
During our inspection we visited the agencyâs office and spoke with the registered manager, the deputy manager and one care coordinator. We reviewed the care records of five young people who used the short breaks service, reviewed the records for five staff who supported them and looked at records relating to the management of the service. This included the record of complaints and compliments, quality assurance and minutes of quality and review meetings with the people commissioning the service.
We also spoke by telephone with three of the health care assistants who provided support to the young people.
Last updated 10:06:46 14th Jul 2018 - Update Now
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