55a Park Road
Greater Manchester WN6 7AA
Telephone: (01942) 496352
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This was a comprehensive inspection and took place on 02 May 2018. The inspection team consisted of one adult social care inspector and an assistant inspector from the Care Quality Commission (CQC). There were seven people receiving support at the time of our inspection.
We gave the registered manager 48 hours' notice of the inspection visit because the location provides care to people in their own homes and we needed to be sure the registered manager would be available to facilitate our inspection.
Before commencing the inspection we looked at any information we held about the service. This included any notifications that had been received, whistleblowing or safeguarding information sent to CQC and the local authority. A notification is information about important events, which the service is required to send us by law.
We reviewed the information the provider sent us in the Provider Information Return. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make.
Whilst undertaking our inspection visit, we looked at three care records which related to people's individual care needs. We viewed five staff files and looked at recruitment process, training, competency assessments, and supervision and appraisal records. We also looked at records associated with the management of the service which included; policies and procedures, spot checks, meetings and the complaints process.
During our inspection visit, we spoke with the registered manager, provider and deputy manager. We also visited a person and their relative in their own home to ascertain their experience of the quality of the service provided. Following our site visit, we contacted one person and two relatives of people receiving support by telephone. We also spoke with three care staff and a health professional. We used this information and previous inspection findings to inform our inspection judgements.
Last updated 07:01:04 15th Jul 2018 - Update Now
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