55a Park Road
Greater Manchester WN6 7AA
Telephone: (01942) 496352
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on the 16 and 20 November 2015 and was announced. We gave the provider 48 hoursâ notice of our inspection. This was to ensure the manager would be available to facilitate the inspection. The inspection team consisted of one adult social care inspector from the Care Quality Commission (CQC).
During the inspection, we spent time at the office and looked at various documentation including five care files for people receiving support and three staff personnel files. We looked at policies and procedures, staff rotas, staff recruitment information, audits, supervision notes, the training matrix and compliments/complaints.
We met one person receiving support at home. We also spoke with two care workers, the care manager and the registered manager. This enabled us to hear what people had to say about the service.
Before the inspection we reviewed the information we held about the service. This included notifications regarding safeguarding, accidents and changes, which the provider had informed us about. A notification is information about important events, which the service is required to send us by law. We also looked at the Provider Information Return (PIR), which we had requested the registered manager complete prior to conducting the inspection. This is a form that asks the provider to give some key information about the home, what the home does well and improvements they plan to make.
We also liaised with external professionals including the local authority and local commissioning teams. We reviewed previous inspection reports and other information we held about the service.
Last updated 06:00:32 21st Mar 2018 - Update Now
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