127 Rectory Road
West Sussex BN14 7PH
Telephone: (01903) 680204
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.â
This inspection took place on 3 and 6 April 2017 and was announced.
The provider was given 48 hoursâ notice because the location provides a domiciliary care service; we needed to be sure that someone would be in.
The inspection was carried out by one inspector, one inspection manager and an expert-by-experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. This expert had experience of dementia care, domiciliary services and other care environments.
Before the inspection we reviewed information we held about the service. This included statutory notifications sent to us by the registered manager about incidents and events that had occurred at the service. A notification is information about important events which the service is required to send to us by law. In addition the Care Quality Commission had sent questionnaires to people using the service to gain their views on the care they received from the service. We reviewed 13 questionnaire responses from people, five responses from staff, three responses from people's relatives and two responses from community health and social care professional. We used all this information to help us decide which areas to focus on during our inspection.
On the first day of our inspection, we shadowed a staff member whilst they made care visits to three people in their own homes. We met an additional staff member on one of the visits. We observed how people were supported by staff and we looked at their daily files. We were also able to chat with people and one relative during the visits. We visited the registered office where we met with the registered manager and the provider. The training manager, care co-ordinator and the assistant manager were also present throughout the inspection.
At the registered office we met separately with three care staff who supported people in the community and we were able to gain insights into their role and responsibilities. The expert-by-experience spoke with nine people over the telephone who used the service and two relatives to gain their views on the care and support they received.
At the registered office we spent time looking at four care records, medication administration records (MAR), complaints, accidents and incidents records, surveys and other records relating to the management of the service. We read three staff records, this included staff recruitment documents, training, staff memos, staff meetings, supervisions and appraisals.
Last updated 03:14:42 22nd May 2018 - Update Now
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