Lancashire WN8 6AZ
Telephone: (01695) 558880
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 6 & 7 February 2018 and the first day was unannounced, so the home did not know we were coming to undertake an inspection.
The first day of the inspection was completed by two adult social care inspectors and two experts by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. Both experts-by-experience had experience of caring for older people and one expert had experience of caring for people with dementia. There was also a student social worker shadowing one of the adult social care inspectors to look at how the inspection process was carried out. On the second day the inspection was completed by two adult social care inspectors.
Prior to the inspection the lead inspector gathered the available information from Care Quality Commission (CQC) systems to help plan the inspection. This included the detail of any notifications received, any safeguarding alerts made to the Local Authority, any complaints and whistle-blowing information.
We spoke with 12 people who lived at the home and five visiting relatives. We also spoke with the Local Authority safeguarding team and commissioners of the service following our visit.
We spoke with 14 staff including the home manager, area manager, quality director, cook, maintenance worker and nursing and care staff.
We reviewed eight care records and associated records in detail. We reviewed seven staff files, training records and records relating to the management of the home including quality audits and monitoring information.
Last updated 05:51:59 19th May 2018 - Update Now
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