20 Collegiate Cresent
South Yorkshire S10 2BA
Telephone: (0114) 266 0310
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 4 October 2017 and was unannounced. The inspection team consisted of two adult social care inspectors.
At the time of our inspection there were 22 people using the service. During the inspection we spoke with seven people who used the service and visiting relatives. We spoke with the registered provider, compliance manager, registered manager, deputy manager, two senior care assistants, one laundry assistant, the cook and the activities coordinator. We also spoke to two visiting health and social care professionals.
We also spent time observing daily life in the home including the care and support being offered to people.
We looked at documentation relating to people who used the service, staff and the management of the service. This included three peopleâs care records, three staff records, the systems in place for the management of medicines and quality assurance.
Prior to the inspection we gathered information from a number of sources. We reviewed the information we held about the service, which included correspondence we had received and notifications submitted to us by the service. A notification should be sent to CQC every time a significant incident has taken place, for example where a person who uses the service sustains a serious injury.
We asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. The PIR was completed and returned as requested.
Before our inspection we contacted staff at Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. They had one documented review in the last 12 months which gave positive feedback about the quality of the food provided and the care that their relative had received. However, they did note some issues with the cleanliness of the environment
We also gathered information from the local authorityâs contracts team who also undertake periodic visits to the home. They gave us feedback from their recent visit which took place in May 2017.
This information was considered as part of our judgements made about the service.
Last updated 01:17:33 17th Oct 2018 - Update Now
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