Humberside HU18 1LP
Telephone: (01964) 533306
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the registered provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This unannounced inspection took place on the 11 and 12 January 2018. The inspection team on day one comprised of one inspector and one expert by experience who was accompanied by a support worker. The support worker provided assistance during the inspection by collecting evidence alongside the expert by experience. An expert-by experience is a person who has personal experience of using or caring for someone who uses this type of care service. Day two was completed by one inspector.
Before the inspection we contacted the local authority commissioning and safeguarding teams to gain their views on the service. We also looked at the notifications we had received from the service and reviewed all the intelligence we held. This information informed us about the level of risk. We did not ask the provider to complete a provider information return (PIR) prior to this inspection. The PIR is a form that asks the registered provider to give some key information about the service, what the service does well and improvements they plan to make.
During the inspection we observed staff interacting with people who used the service and the level of support provided to people throughout the day, including meal times. We spoke with a range of people about the service. They included four people who used the service and three relatives. We also spoke with the registered provider, deputy manager, three staff, a domestic, cook, activity worker and a visiting GP.
We looked at three people's care plans along with the associated risk assessments and five peopleâs Medication Administration Records (MARs). We reviewed a selection of documentation relating to the management and running of the service. This included audits, policies and procedures, recruitment information for three members of staff and staff training records. We also took a tour of the premises to check general maintenance, cleanliness and infection control practices within the home.
Last updated 03:20:09 21st May 2018 - Update Now
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