Herefordshire HR6 8QS
Telephone: (01568) 611672
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This was an announced inspection which took place on 9 August 2018. The inspection team consisted of one inspector and an expert by experience. The expert by experience made telephone calls to people who used the service and relatives on 10 August 2018. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
We gave the provider 48 hours' notice of our intention to undertake an inspection. This was because the provider delivers a domiciliary care service to people in their own homes, and we needed to be sure that someone would be available in the office.
Before the inspection visit, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We used this information in the planning of our inspection.
Before the inspection visit, we reviewed the information we held about the service, including any statutory notifications received from the provider. A statutory notification is information about important events, which the provider is required to send us by law. We also contacted the local authority and local Healthwatch for their views on the service.
During our inspection visit, we spoke with two people who used the service, and two relatives. We also spoke with the registered manager, the care manager, senior carer and three carers. [The provider refers to their staff as âCarers.â]. We looked at five care records, three staff recruitment files, complaints and compliment records and the providerâs quality assurance records.
Last updated 08:03:12 18th Oct 2018 - Update Now
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