Acle New Road
Norfolk NR30 1SE
Telephone: (01493) 857300
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 3 October 2017 and was unannounced. The inspection team consisted of three inspectors, one of whom specialised in medicines.
Before we carried out the inspection we reviewed the information we held about the service This included statutory notifications that the provider had sent us over the last year. A statutory notification contains information about significant events that affect people's safety, which the provider is required to send to us by law. We also liaised with the local authority.
Before the inspection, we had sent the provider a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. However, the provider did not ensure that this form was completed and returned. We also contacted the local authority for their views on the service.
During our inspection we spoke with five people living in the home. We also spoke with the manager, two care staff and the cook. We viewed the care records for two people in depth, records relating to incidents for seven people and the medicines records for all 17 people living in the home. We also looked at records in relation to the management of the home. These included the recruitment files for three staff members, staff training records, compliments and complaints, quality monitoring audits and minutes from meetings held.
Last updated 10:17:42 18th Sep 2018 - Update Now
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