Packhorse Lane, Paces Campus
South Yorkshire S35 3HY
Telephone: (0114) 284 4868
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 28 September 2016. We gave the provider 48 hoursâ notice of this inspection. This is because the manager is often out of the office supporting staff and we needed to be sure that they would be available. The inspection was carried out by two adult social care inspectors.
Before the inspection we reviewed the information we held about the service. This included notifications regarding safeguarding, accidents and changes which the provider had informed us about. A notification is information about important events which the service is required to send us by law. Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also looked at previous inspection reports.
During our visit to the agency we spoke with the provider, the registered manager, deputy manager three members of staff. We spoke with a further three members of staff. We spoke with three people who used the service and three relatives over the telephone to seek the views and experiences of people using the service. We reviewed the records for six people who used the service and staff recruitment and training files for four staff. We checked management records including staff rotas, staff meeting minutes, quality assurance visits, annual surveys, the staff handbook and the Statement of Purpose. We also looked at a sample of policies and procedures including the complaints policy and the medicines policy.
Last updated 03:44:48 16th Jul 2018 - Update Now
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