Room 30, Unit House, Speke Training and Enterprise Centre, Speke Boulevard
Merseyside L24 9HZ
Telephone: (0151) 486 6618
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the registered provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
At our last comprehensive inspection of the service on 13 and 14 April 2016 we identified areas of practice that needed improvement in relation to systems in place for reviewing risk assessments, auditing, care plans and staff files and the recording of medicine administered covertly. The service received an overall rating of ârequires improvement. Following that inspection the provider wrote send us an action plan outlining the steps they would take to ensure they were meeting the requirements of the law. At this inspection we checked they had followed their plan.
This inspection took place on the 26 July 2017 and was announced. The provider was given 48 hoursâ notice. This was because the location provides a domiciliary care service and we wanted to be sure that someone would be in the office to speak with us. The inspection team consisted of one inspector and an expert by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before the inspection, we checked the information that we held about the service and the service provider. This included statutory notifications sent to us by the registered manager about incidents and events that had occurred at the service. A notification is information about important events that the service is required to send us by law. We used this information to decide which areas to focus on during our inspection. On this occasion a Provider Information Return (PIR) was not requested prior to the inspection. A PIR asks the provider to give some key information about the service, what the service does well and any improvements they plan to make. However we did obtain the contact details of people, their relatives and staff so that we could speak with them over the phone.
During our inspection, we conducted telephone interviews with three people who use the service and the relatives of another five people who were not able to give us their views over the phone. We spoke with four care staff over the phone. We spoke with a senior member of staff responsible for overseeing staff training, a senior care co-ordinator, a care co-coordinator and the deputy manager all of whom also on occasion's delivered care. We also spoke with the registered manager. We observed staff working in the office as they dealt with issues and spoke with people and staff over the phone.
We reviewed a range of records about peopleâs care and how the service was managed. These included the care and medicine administration (MAR) records for six people. We looked at four staff training, support and employment records. We examined records relating to the management of the service including quality assurance audits, complaints and records relating to the day to day management of the service.
Last updated 04:03:45 14th Mar 2018 - Update Now
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