Surrey KT16 8JW
Telephone: (01932) 568090
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 23 and 30 August 2018. The first day of the inspection was unannounced and was carried out by two inspectors, a specialist nursing advisor and an expert-by-experience. An expert-by-experience is someone who has a relative who has used this type of care service. The second day of the inspection was announced and was carried out by two inspectors.
Before the inspection we reviewed the evidence we had about the service. This included any notifications of significant events, such as serious injuries or safeguarding referrals. Notifications are information about important events which the provider is required to send us by law. We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We also received feedback from the local authority and from healthcare professionals who had an involvement in the home.
During the inspection we spoke with 12 people who lived at the home, three relatives and a visiting healthcare professional. If people were unable to express themselves verbally, we observed the care they received and the interactions they had with staff. We spoke with 11 staff, including the registered manager and care, nursing, catering and housekeeping staff.
We looked at the care records of six people, including their assessments, care plans and risk assessments. We looked at how medicines were managed and the records relating to this. We checked five staff recruitment files and records relating to staff support, supervision and training. We also looked at records used to monitor the quality of the service, such as audits of different aspects of the service.
Last updated 02:29:55 20th Feb 2019 - Update Now
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