South Yorkshire S5 6UU
Telephone: (0114) 256 0046
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 14 August 2017 and was unannounced. This meant no-one was aware we would be visiting the service on that day.
The inspection team consisted of two adult social care inspectors, an expert by experience and an adult social care inspector who was shadowing as part of their induction to the role. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. The expert by experience had experience in caring for older people and people living with dementia.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed information sent to us, for example, notifications from the service and the local authority contract monitoring report.
Prior to the inspection we contacted other stakeholders who had involvement with the service. We received feedback from a speech and language therapist, two GPâs, a Clinical Commissioning Group, Healthwatch, a Tissue Viability Nurse and the contracting team from the local authority. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. This information was reviewed and used to assist with our inspection.
In order to understand what peoples experience was of living in the home we carried out a Short Observational Framework for Inspection (SOFI) in the home. SOFI is a way of observing care to help us determine the experience of people who could not talk with us.
During our inspection we spoke with five people who used the service, nine of their relatives, the registered manager, 12 members of staff, including three nurses, six care staff and three ancillary staff. We also spoke with a healthcare professional who visited the service during the day.
We looked at three care plans, four staff files and records associated with the monitoring of the service; for example, staff duty rosters, incident records and records used for auditing the quality of the service.
Last updated 04:31:27 14th Mar 2018 - Update Now
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