7 St. Wulstans Close
Worcestershire WR11 2GB
Telephone: (01386) 401401
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
We undertook an unannounced inspection on 8 March 2017. The inspection was completed by one inspector.
We reviewed the provider information return (PIR) that the provider submitted to us. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
As part of the inspection we reviewed information we held about the service including statutory notifications that had been submitted. Statutory notifications include information about important events which the provider is required to send us by law. We also spoke with the local authority about information they held about the provider.
We spent time with people in the communal areas of the home throughout the day of visit. We spoke with two relatives on the telephone following our visit. We spoke with four care staff, the deputy manager and the registered manager. The registered manager told us they had been promoted to a more senior management role within the organisation and that a new manager, who had been working as a staff member within the home had been recruited into the managerâs post. The new manager was not available on the day of our visit; however we were told they were in the process of registering with the CQC to become the new registered manager. We also looked at two peopleâs care, finance and medication records. We also looked at complaints and compliments; expert by experience audit, relativeâs survey and staff meeting minutes.
Last updated 03:59:40 18th Apr 2018 - Update Now
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