Abbey House Nursing Home

2 Abbey Hill
Netley Abbey
Hampshire SO31 5FB

Telephone: (023) 8045 4044

Care Types: Care Home with NursingOlder PeoplePhysical Disability

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Last updated 3 February 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014

This was an unannounced inspection which took place over two days on 5 and 8 January 2018. On the first day of our visit, the inspection team consisted of two inspectors, a specialist nurse advisor and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who has used this type of service. On the second day, the team consisted of two inspectors.

Before the inspection, we reviewed all the information we held about the service including previous inspection reports and notifications received by the Care Quality Commission. A notification tells us about important issues and events which have happened at the service. The provider had completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, such as what the service does well and improvements they plan to make. We used this information to help us decide what areas to focus on during our inspection.

During the inspection we spoke with 17 people who used the service and the relatives of a further six people. We spoke with the registered manager, the operations manager, training manager two registered nurses and four care workers. We reviewed the care records of four people in detail and aspects of another five people’s care plans. We also looked at the records for four staff and other records relating to the management of the service such as audits, incidents, policies and staff rotas.

During and following the inspection we sought feedback from five health and social care professionals about the care provided at Abbey House Nursing Home.

The last inspection of Abbey House Nursing Home was in September 2016 when the service was rated as requires improvement. This was because we found that some of the legal requirements were not being met as people had not always received safe care, staff had not been received effective supervision, some of the records relating to people’s care were not always fit for purpose and the governance arrangements were not being effective at ensuring the safety and quality of the service. Overall, this inspection found there had been improvements and the legal requirements were now being met, although in some cases, further work was needed to ensure that the improvements were consistent, embedded and sustained throughout the service.

Last updated 08:22:24 20th Apr 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »