Abbey House

Abbey House

40 Richardson Road
Swindon
Wiltshire SN25 4DS

Telephone: (01793) 987730
Website: www.milestonestrust.org.uk/find-a-service/

Registered Manager: Sheila Jolly
Provider Name: Milestones Trust

Care Types: Care Home with NursingDementiaLearning disability/autismMental HealthOlder PeoplePhysical DisabilitySensory ImpairmentYounger Adults


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Overall
Inadequate

Read overall summary
Last updated 22 September 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service and to provide a rating for the service under the Care Act 2014.

This inspection took place on 7 August 2018 and was unannounced.

This inspection was carried out by four inspectors and two Experts by Experience. An Expert-by-Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Prior to the inspection we looked at information we held about the service. This included previous inspection reports and statutory notifications. Statutory notifications are specific events the provider has to notify the Care Quality Commission about under law. We gathered feedback from commissioners of the service and spoke with one health professional.

During the inspection we observed care practice and used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We looked at five people's care records, three staff files and other records relating to the management of the service.

We spoke with, 17 people using the service and eight visitors and relatives. We spoke with the registered manager, deputy manager, one nurse, two team leaders, six care staff, the chef, two activity staff, a housekeeper and maintenance person.

Last updated 07:01:45 13th Nov 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »

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