Registered Manager: Sheila Jolly
Provider Name: Milestones Trust
Abbey House is a 73-bed purpose built care home that has been developed with every stage of elder and dementia care in mind. From the soft furnishings to the position of the beds, every aspect of the care provision at Abbey House has been thought through.
Our ambition is for the home to become a centre of excellence in the provision of elder and dementia care. We aim to achieve this through providing a specialist service for 73 people with a particular focus on the dementia spectrum, from those who are physically active, to people who may have medical conditions complicated by living with dementia and those who require end of life care.
Throughout the six unique communities within the home, you can rest assure that your loved one will not only be comfortable in the ‘home from home’ surroundings, but will receive the best possible care and support to ensure their every individual need is met and their independence is maintained.
- En-suite shower room in every room
- Communal living and dining rooms to enable more family-style communities
- Ground floor rooms have access to the landscaped communal gardens
- On the first and second floors special ‘grassed’ balconies have been created to bring the outside in
- On-site hairdressing facilities and therapy room
- Assisted bathroom within every unit
- Community café space
- ‘Person Centred Software’ will be used across the home to enable care teams to carry out real-time record keeping, helping reduce the administration burden on care staff to enable them to provide a better level of care
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service and to provide a rating for the service under the Care Act 2014.
This inspection took place on 7 August 2018 and was unannounced.
This inspection was carried out by four inspectors and two Experts by Experience. An Expert-by-Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Prior to the inspection we looked at information we held about the service. This included previous inspection reports and statutory notifications. Statutory notifications are specific events the provider has to notify the Care Quality Commission about under law. We gathered feedback from commissioners of the service and spoke with one health professional.
During the inspection we observed care practice and used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.
We looked at five people's care records, three staff files and other records relating to the management of the service.
We spoke with, 17 people using the service and eight visitors and relatives. We spoke with the registered manager, deputy manager, one nurse, two team leaders, six care staff, the chef, two activity staff, a housekeeper and maintenance person.
Last updated 02:15:20 17th Jan 2019 - Update Now
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