Abbey House

Abbey House

40 Richardson Road
Wiltshire SN25 4DS

Telephone: (01793) 987730

Registered Manager: Sheila Jolly
Provider Name: Milestones Trust

Care Types: Care Home with NursingDementiaLearning disability/autismMental HealthOlder PeoplePhysical DisabilitySensory ImpairmentYounger Adults

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Requires improvement

Read overall summary
Last updated 12 September 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place 3 August 2017 and was an unannounced inspection. This inspection was conducted by one inspector, a specialist advisor, whose specialism was nursing and expert by experience (ExE). An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

We reviewed notifications that the registered manager had submitted to us. A notification is information about important events which the provider is required to tell us about in law. Prior to the inspection we spoke with commissioners of the home to get their views on how the service is run.

We spoke with 13 people, nine relatives, a visitor, five care staff, two nurses, the chef, the deputy manager, the administrator and the registered manager. We reviewed 10 people's files, six staff records and records relating to the management of the home.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

Last updated 03:22:06 21st Aug 2018 - Update Now

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