North Yorkshire YO8 5JP
Telephone: (01757) 213811
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014. This was a comprehensive inspection.
The inspection of Abbey Lea Care Home took place on 27 September 2017 and was unannounced. One adult social care inspector carried out the inspection.
Information had been gathered before the inspection from notifications that had been sent to the Care Quality Commission (CQC). Notifications are when registered providers send us information about certain changes, events or incidents that occur. We also received feedback from local authorities that contracted services with Abbey Lea Care Home and reviewed information from people who had contacted CQC to make their views known about the service. We received a âprovider information returnâ (PIR) from the provider. A PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
We spoke with four people that used the service, one relative, two district nurses and an officer of the North Yorkshire County Council. We also spoke with the registered manager and two staff that worked at Abbey Lea Care Home. We also completed a âShort Observational Framework for Inspectionâ (SOFI). SOFI is a way of observing care to help us understand the experiences of people who cannot speak with us.
We looked at care files belonging to two people that used the service and at recruitment files and training records for three staff. We viewed records and documentation relating to the running of the service, including quality assurance and monitoring, medication management and premises safety systems. We also looked at equipment maintenance records and records held in respect of complaints and compliments.
We observed staff providing support to people in communal areas of the premises and we observed the interactions between people that used the service and staff. We looked around the premises, including communal areas and some peopleâs bedrooms.
Last updated 11:31:34 21st May 2018 - Update Now
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