Provider Name: Abbey Lodge (Residential Home) Ltd
Care home beds: 25
Abbey Lodge Rest Home sits in the South East of England, just outside the beautiful Kent town of Hythe on the coast; magnificent sea views and even glimpses of the French coast are just part of everyday life at our residential care home!
Owned & managed by Liz Bown since October 1996, our comfortable and relaxed residential care home provides residents with the opportunity to have peace and quiet, privacy and independence during their older years.
Liz takes a highly active role in the day to day running of our residential care accommodation, keeping it family orientated and working closely with their qualified team of carers, activity co-ordinators, chefs and maintenance operatives.
They are ably assisted by the care home’s deputy managers, Joan Edwards, and has worked with Liz for over 7 years & Rhiannon McConnell who has been promoted to Trainee Deputy Manager. Rhiannon has worked at Abbey Lodge for the past 3 years as a carer and senior carer.
We enjoy looking after our residents and support and provide them with all their special needs. Individuality is so important and whether you’d like breakfast in bed, a walk in the garden at a certain time or have any number of dietary needs, just let us know and we will make it all happen!
Family is important to our residents and we are happy for them to visit at any time of the day or night. Many of our residential care accommodation improvements over the years have been based on suggestions and feedback from resident’s families, so we are always happy to have you call in and speak to us.
We work hard to find the very best staff who can provide qualified and attentive care whilst being friendly and provide a personal care service. The care home manager, Liz, is qualified with an NVQ Level 4 in care and has a registered Managers award. She is also our Lead in Infection Control and ensures that all staff are trained and qualified to at least NVQ Level 2 and Seniors to Level 3.
For your peace of mind, we have an in-house training programme to ensure that all staff have access to all courses and the chance to improve their skills.
Whatever your hopes and requirements for a residential care home and no matter if you are based in Kent, Folkestone, Shepway, New Romney, Hythe or even further afield across the whole of the South East of England, contact the team at Abbey Lodge Rest Home anytime to ask questions, arrange a visit or book a short term trial stay. We look forward to meeting you!
Enhance your quality of life while retaining your privacy in our clean and comfortable residential care home!
Abbey Lodge Rest Home is a family run residential care home based in Kent that offers comfortable surroundings, friendly and courteous carers and above all, a relaxing and enjoyable place to spend your latter years. For all your residential home needs, we are perfectly suited to provide a friendly and comprehensive service.
Based in the South East of England, just outside the beautiful Cinque Port town of Hythe, near Folkestone, Kent, our residential care home offers residents comfort, privacy, peace and quiet and levels of independence that other rest homes do not offer. As part of a community of rest homes, we ensure your elderly have a comfortable place to stay.
Each room has en-suite facilities and a light, airy and comfortable environment with nice views of the sea or the landscaped gardens. All rooms within our residential car homes have their own TV, telephone points and Wi-Fi Internet access. We make sure that your loved ones enjoy and are taken care of at our residential homes.
Call us today on 01303 265 175 to talk to our residential care home staff who are happy to answer any questions that you have. They will provide you with the information you need on any of the services we provide at our care homes. With a specialist team dedicated to helping your loved ones at our rest homes; you can rest assure that they will be looked after.
Why should you or your loved one choose Abbey Lodge Rest Home?
- We promote a friendly, homely and relaxed care home
- We create a pleasant and clean environment for all residents and carers
- We keep residents stimulated and active
- We have fully qualified and regularly trained carers
- We organise regular day trips in small groups with a carer
- We have spacious and en-suite private rooms for all residents within our rest homes
We have offered the very best in residential care accommodation to the elderly for over 19 years. Our helpful and friendly carers are one of a kind and every resident is given their own level of independence dependent upon their care needs. We tailor our services around every resident, making our rest homes some of the best around.
Prospective residents and their families are always welcome to visit our comfortable rest homes. Residents can stay for short breaks and trial periods so that they can get a really good feel for how life is here and we have a wide range of existing residents from all across Kent and the South East of England to help welcome new guests.
In fact, we accept new residents from anywhere in Kent, including Shepway, Folkestone, New Romney and Hythe, and even further afield. We make sure that you have a beautiful residential care home to stay in your later years.
If you would like any more information about our Shepway residential care home or any of the services we provide, please see the other pages of this website. We also welcome enquiries at any time so do not hesitate to contact us today to discuss your requirements with one of our friendly team.
Abbey Lodge Rest Home now features really exceptional residential care facilities that we are extremely proud of!
Having been based in Hythe, Kent, near New Romney, and open for over 17 years, we have gradually expanded and improved our residential care home to ensure absolutely first class care accommodation, facilities and environments for all our residents and visitors.
Call us today to enquire about our care home facilities on 01303 265 175. We will be able to talk you through all the residential care home features that are going to be available to you and your loved ones at Abbey Lodge. We have aided many residents throughout their stay in our care homes with many facilities and services available to them.
Our residential care accommodation is about complete privacy and all but two of our rooms have en-suite facilities; three of which have fully en-suite shower facilities. We have 23 bedrooms in total; 21 are singles and two are double bedrooms for couple or two people who would like to share.
All rooms are light and airy, with nice views of the sea or the newly landscaped gardens. In addition, all rooms have their own TV, telephone points and Wi-Fi internet access.
Lounge and activity areas
Our care home features a very spacious lounge, divided into two sections. Ample seating is arranged to enable all our residents to engage in conversation in small groups. In the large dining room, we have a dedicated activity area.
We have a library on the first floor, with a quiet reading area, and plenty of books to entertain for hours. No matter what if its reading or just relaxing; our lounge and activity areas in our rest homes provide an extensive amount of entertainment
Our rest home residents have a choice of dining in their room or using our large, well-furnished dining room for a more sociable mealtime. The rest home dining room is fitted to be comfortable and a socialable area for our residents so they can enjoy their meals.
We have specialist rest home staff that provide services to all our residents and will make sure that they are enjoying their meals and are feeling okay. Our staff are both friendly and professionals at taking care of anyone who needs it which is why our residential care home is one of the best.
We have three bathrooms in addition to each room’s en-suite facilities. Two of these have hoist facilities for our residents that have trouble getting in and out of the bath. The third is a shower wet room.
Conservatory and front garden
There is a conservatory at the front of our residential care home, where residents can sit and welcome visitors to the home. The front is landscaped with block paving, new walls and additional outside lighting (including lights in the paving).
At the residents’ suggestions, we have built a level patio outside the front porch, where the residents can go and sit in comfort and safety. The front garden has ample off-road parking for family and guests.
Courtyard and rear gardens
Access to the courtyard garden is through the dining room, so the more adventurous of residents will be able to wander out to the garden on their own. There they will find raised flower beds, a raised pond and pergola, along with seating around the flower beds and pond.
Our residential home’s rock garden is elevated with shallow steps leading up to it (with staff supervision for the less abled residents). The rock garden has seats positioned in various areas for the residents to sit and enjoy the atmosphere and at night the rockery is enhanced by small lighting to highlight the plants and rock pool.
Nurse call system
Nurse call points are situated in every room, en-suite and communal area. Our nurse call system has an intercom feature which enables staff and residents to speak to each other.
The system also has features like pendant call points, which can be placed around the resident’s neck if they find it difficult to press the buzzer, and touch pads to alert staff if a vulnerable resident gets up out of a chair or wanders out of their room.
External services include a visiting hairdresser twice a week and a chiropodist, reflexologist and dentist who all visit and attend our care home on request.
Within the weekly cost per room, we also provide newspapers, all toiletries and all chiropody services.
As you can see, our residential care accommodation offers everything you’d expect and a little more besides; please feel free to drop in to our Shepway rest home anytime and see the facilities for yourself. Just contact us to arrange a chance for you to come and see our wonderful care home!
We welcome any new residents from anywhere in Kent; many of our current residents came from New Romney, Hythe, Folkestone, Shepway and other towns and cities in the South East of England.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 14 and 17 June 2016 and was unannounced. The inspection was carried out by one inspector on both days and an Expert by experience on the first day. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also looked at previous inspection reports and other information we had about the home including notifications, safeguarding information and complaints. A notification is information about important events which the provider is required to tell us about by law, like a death or a serious injury.
During the inspection visit, we observed staff carrying out their duties, communicating and interacting with people to help us understand the experiences of people. We reviewed a variety of documents. These included five care files, staffing rotas, six staff recruitment files, medicine administration records, minutes from staff and resident meetings, audits, maintenance records, risk assessments, health and safety records, training and supervision records and quality assurance surveys.
We spoke with 11 people who used the service, three health professionals and two relatives. We also spoke with the registered manager, the deputy manager and three members of staff. After the inspection we received feedback from two social care professionals who had had recent contact with the service.
Last updated 10:25:57 21st May 2018 - Update Now
To view the latest inspection report compiled by the CQC please click here »