Abbey Nursing & Care Agency

109 Washway Road
Greater Manchester M33 7TY

Telephone: (0161) 973 2066

Care Types: Care in your HomeDementiaDrug or Alcohol DependanceEating disorderLearning disability/autismMental HealthOlder PeoplePhysical DisabilitySensory ImpairmentYounger Adults

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Last updated 15 December 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place on 12, 13, 14 and 17 October 2016 and was announced. The provider was given 48 hours' notice because the location provides a domiciliary care service and we needed to be sure someone would be in. The inspection was carried out by one adult social care inspector on 12 and 13 October 2016 and an expert by experience on 14 and 17 October 2016. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of service. The expert by experience supported the inspection by telephoning people in their own homes to gather their experiences of the care and support being provided.

We reviewed information we held about the service, including the statutory notifications we had received from the provider. Notifications are changes, events or incidents that the provider is legally obliged to send us within the required timescale. We also contacted the local authority commissioners for the service, the local safeguarding team, the clinical commissioning group (CCG) and the local Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England.

We spoke with eight people who used the service and three family members. We also spoke with the provider's care manager, one care co-ordinator, four community support workers and the administrator. The registered manager was absent at the time of our visit, but the provider's care manager and a care co-ordinator assisted us for the duration of the inspection.

We looked at a range of care records which included the care records for three people who used the service, medicine records for four people, recruitment records for three staff, and other documents related to the management of the service.

Last updated 07:44:32 15th Mar 2018 - Update Now

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