Abbey Nursing & Care Agency

109 Washway Road
Greater Manchester M33 7TY

Telephone: (0161) 973 2066

Care Types: Care in your HomeDementiaDrug or Alcohol DependanceEating disorderLearning disability/autismMental HealthOlder PeoplePhysical DisabilitySensory ImpairmentYounger Adults

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Read overall summary
Last updated 25 April 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection was brought forward following information of concern received from the local authority and whistle-blowers relating to poor recruitment practices, missed visits and untrained staff.

This inspection took place on 28 February and 1, 5, 7 and 9 March 2018 and was announced. This inspection was originally scheduled to be unannounced however when we arrived on 27 February 2018, the offices were closed and there was no one to receive us at that time. We called the office number and spoke with the care manager. We made arrangements to return to their offices on the following day. Our inspection site visit activity started on 28 February 2018 and ended on 9 March 2018. It included the office site visit, telephone calls to people and their relatives and visits to people’s homes.

The inspection team consisted of one inspector, an assistant inspector and an expert by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. On this occasion the expert-by-experience had experience in older people services.

As this inspection was brought forward, the provider was not asked to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

We reviewed information we held about the service such as notifications. A notification is information about important events which the service is required to send us by law. Prior to our inspection, we spoke with the commissioners at Trafford local authority who provided information on their current monitoring of the service which included missed visits and reviewing people’s care packages. We also contacted Trafford Healthwatch and checked their website. Healthwatch had not received any feedback about this service to date. Healthwatch is an organisation responsible for ensuring the voice of users of health and care services are heard by those commissioning, delivering and regulating services.

With their prior consent, we visited one person in their home and we spoke with one person and three relatives by telephone over a series of days as people did not answer their telephones. During our visit to the offices, we spoke with the registered manager, the care manager, two care coordinators and one care assistant. We looked at records relating to the service including four care records, four staff recruitment files and staff training documents, and operational policies and procedures.

Last updated 12:32:56 16th Jul 2018 - Update Now

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