90 Abbey Road
West Yorkshire HD2 1BB
Telephone: (01484) 469946
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. The inspection was planned to check whether the registered provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 28 September 2016. The inspection was unannounced this meant the registered provider and staff did not know we would be visiting. The inspection team was made up of two Adult Social Care Inspectors and an Expert by Experience. An Expert by Experience is someone who has personal experience of using or caring for someone who uses this type of service. They supported our inspection by speaking with people who used the service and visitors and making observations around the service.
Before our inspection, we asked the registered provider to complete a Provider Information Return (PIR). This is a form that asks them to give some key information about the service, what the service does well and what improvements they plan to make. The PIR was completed and returned within the agreed timescales. We looked at information we held about the service, which included information shared with the Care Quality Commission and notifications sent to us. Notifications are when registered providers send us information about certain changes, events or incidents that occur within the service. We also contacted the local authorityâs quality assurance and adult safeguarding team to ask for their feedback about the service. We used this information to plan our inspection.
During the inspection, we spoke with eleven people who used the service and three people who were visiting their relatives or friends. We spoke with the manager, deputy manager, three members of care staff, the cook, the maintenance person and the administrator.
We looked at four peopleâs care files, four staff recruitment and training files, medication records, maintenance records and a selection of records used to monitor the quality of the service. We observed interactions between staff and people who used the service and observed lunch being served.
Last updated 10:14:10 19th Apr 2018 - Update Now
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