Merseyside L4 3QS
Telephone: (0151) 298 2218
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This comprehensive inspection took place on 15 and 22 February 2018 and was unannounced. The inspection team consisted of two adult social care inspectors, a specialist adviser (SPA) with experience in nursing and specialist knowledge in Tissue Viability and an expert by experience (ExE). An ExE is a person who has personal experience of using or caring for someone who uses this type of care service.
Before our inspection we reviewed the information we held about the service. This included the statutory notifications sent to us by the provider about incidents and events that had occurred at the service. A notification is information about important events which the service is required to send to us by law. We also contacted the commissioners of the service.
We used all of this information to plan how the inspection should be conducted.
During the inspection we spoke with the registered manager, clinical lead, six care staff, an activities co-ordinator, housekeeper and laundry assistant. We also spoke with six people who use the service, three visiting relatives and a hairdresser who attends weekly.
We made observations around the care home, we looked at the care files for 10 people, four staff recruitment files, medicine administration charts and other records relevant to the quality monitoring of the service. We also observed the delivery of care at various points during the inspection.
We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help understand the experience of people who could not talk with us.
Last updated 03:25:08 20th May 2018 - Update Now
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