25 Sherbourne Close
Cambridgeshire CB4 1RT
Telephone: (01223) 277744
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This was the first inspection of this service since the location moved on 6 March 2017. Our inspection activity started on 28 June 2018 and ended on 4 July 2018. It included two visits to the provider's office and phone calls to people who use the service on 29 June 2018. The first visit to the office took place on 28 June 2018 and our second office visit was on 4 July 2018. Both these visits were carried out by one inspector. The inspection visits were announced. We gave the service 24 hours' notice of the first visit to the office because we needed to be sure that staff would be available.
Prior to the inspection visit we looked at information we held about the service and used this
information as part of our inspection planning. The information included notifications. Notifications are information on important events that happen in the service that the provider is required by law to notify us about. In January 2018 the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We used this information to assist with planning the inspection.
We spoke with eight people who were receiving a service including two people who we spoke with over the telephone. We spoke with two care co-ordinators, four care workers, and the registered manager.
We looked at two people's care records as well as other records relating to the management of the service. These included medicine administration charts, audit records, the service development plan and the complaints folder.
Last updated 09:10:26 16th Nov 2018 - Update Now
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