12 Riddings Road
West Yorkshire LS29 9BF
Telephone: (01943) 886000
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 5, 6 and 10 July 2018 and was announced. We gave short notice because the location provides a domiciliary care service and the registered manager is often out of the office supporting staff or providing care. The inspection was carried out by one adult social care inspector on 5 and 6 July 2018 and one adult social care inspector and an assistant adult social care inspector on 10 July 2018.
Before the inspection, we reviewed the information we held about the service. This included notifications we had received from the provider. A notification is information about important events that the registered provider is legally required to send us, for example if someone using the service sustains a serious injury. We also spoke with the local authority contracts and safeguarding teams.
We usually request the provider completes a Provider Information Return (PIR). A PIR is a document we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. On this occasion we had not requested the return of a PIR prior to the commencement of the inspection.
During our inspection, we spent time looking at records, which included four peopleâs care records, three staff recruitment files and records relating to the management of the service. We also spoke with eight people who used the service, six care staff, the registered manager, the providerâs head of care services, the providerâs chief executive officer and the providerâs quality manager.
Last updated 01:10:00 12th Oct 2018 - Update Now
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