Northumberland NE66 2NZ
Telephone: (01665) 604876
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 19 and 24 July 2018 and 3 August 2018. The visit on the 19 July 2018 was unannounced. The other visits to the service were announced. The inspection was carried out by an adult social care inspector.
We did not request a Provider Information Return (PIR). This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.
Prior to the inspection, we reviewed information we held about the service. This included notifications we had received from the provider. Notifications are changes, events or incidents the provider is legally obliged to send CQC within required timescales.
We contacted Northumberland commissioning and safeguarding teams. We also contacted Northumberland Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England.
We spoke with the registered manager, four senior care workers, three care workers, two chefs, a kitchen assistant, two housekeeping staff, a member of the hospitality team and the activities coordinator. We also spoke with a senior care worker, care worker and agency care worker on night shift to find out how care was delivered at night. In addition, we spoke with the external human resources consultant.
We spoke with 12 people and five relatives to obtain their views about the service. We also spoke with a senior clinical pharmacist, a dietetic assistant from the local NHS Trust, a pharmacist and an opticianâs domiciliary assistant.
We observed the care and support staff provided to people in the communal areas of the home. We looked at the care plans and records for six people. We also viewed other documentation, which was relevant to the management of the service including quality monitoring systems and training records.
Last updated 08:34:16 10th Dec 2018 - Update Now
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