Northumberland NE66 2NZ
Telephone: (01665) 604876
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 5, 13, and 15 December 2017. The visit on the 5 December 2017 was unannounced. The other visits to the service were announced.
The inspection was carried out by two adult social care inspectors and an expert by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
The registered manager completed a Provider Information Return (PIR). This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.
Prior to the inspection, we reviewed information we held about the service. This included notifications we had received from the provider. Notifications are changes, events or incidents the provider is legally obliged to send CQC within required timescales.
We contacted Northumberland commissioning and safeguarding teams. We also contacted Northumberland Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England.
We spoke with the registered manager, deputy manager, five senior care workers, two care workers, a chef, a kitchen assistant, a housekeeper, a member of the hospitality team and the activities coordinator. We also spoke with one member of night staff by phone to find out how care was delivered at night. Following the inspection, we spoke with the nominated individual.
We spoke with eight people and six relatives to obtain their views about the service. We also spoke with a specialist nurse following our inspection.
We observed the care and support staff provided to people in the communal areas of the home and during the lunch time meals on the first and second day of our inspection. We looked at the care plans and records for five people. We also viewed other documentation, which was relevant to the management of the service including quality monitoring systems and training records.
Last updated 11:51:30 15th Mar 2018 - Update Now
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