Castle Farm Road
Newcastle Upon Tyne
Tyne and Wear NE3 1RF
Telephone: (0191) 284 1344
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 8 and 9 February 2017 and was unannounced. This inspection was undertaken by one adult social care inspector and one expert-by-experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed the information we held about the home, including notifications we had received from the provider about significant issues such as safeguarding, deaths and serious injuries, which the provider is legally obliged to send us within required timescales. We contacted other agencies such as local authorities and Healthwatch to gain their experiences of the service.
During the inspection we toured the building and talked with 11 people who lived in the home and one visitor. We also spoke with staff including the registered manager, two senior care workers, two care workers and two members of ancillary staff. We reviewed a sample of four peopleâs care records, four staff personnel files and other records relating to the management of the service. We also undertook general observations in communal areas and during mealtimes.
Last updated 12:06:22 18th Oct 2018 - Update Now
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