31 Station Road
Devon EX9 6RS
Telephone: (01395) 443326
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Abbeyfield Shandford Residential Home is a care home providing personal care to a maximum of 25 older people. The home is a detached building in the town of Budleigh Salterton in the coastal area of East Devon. On the first day of the inspection there were 23 people living at the service, which included two people staying for a short stay referred to as receiving respite support.
This inspection took place on 10 and 28 June 2016 and was unannounced. The inspection team consisted of one inspector.
Before the inspection, we reviewed the information we held about the service from the Provider Information Return (PIR) which was submitted on 22 May 2016. The PIR is a form in which we ask the provider to give us some key information about the service, what the service does well and any improvements they plan to make. We also reviewed other information we held about the service such as from notifications. A notification is information about important events which the service is required to send us by law.
We met most of the people who lived at the service and received feedback from seven people who were able to tell us about their experiences. A few people using the service were unable to provide detailed feedback about their experience of life at the home. We spent time in communal areas observing the staff interactions with people and the care and support delivered to them. We also spoke with a visitor to ask their views about the service.
We spoke with and sought feedback from ten staff, including the manager, deputy manager, senior care workers, the cook, administrator and housekeeper.
We reviewed information about peopleâs care and how the service was managed. These included three peopleâs care records and four peopleâs medicine records, along with other records relating to the management of the service. Such as staff training, support and employment records, quality assurance audits, and minutes of team meetings. We contacted health and social care professionals and commissioners of the service for their views; two people responded.
Last updated 08:41:43 23rd Mar 2018 - Update Now
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