Abbots Care Limited (Hertfordshire)

Phoenix House
63 Campfield Road
St Albans
Hertfordshire AL1 5FL

Telephone: (01727) 891004

Care Types: Care in your HomeDementiaLearning disability/autismOlder PeoplePhysical DisabilitySensory Impairment

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Last updated 14 April 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection commenced on 21 October 2016. The location was inspected by one inspector, however home visits and phone calls to people who used the service and relatives were carried out by a team of inspectors and by five experts by experience. The expert by experience is a person who has personal experience of having used a similar service or who has cared for someone who has used this type of care service.

Before the inspection, we asked the provider to complete a Provider Information Return (PIR). This is a form that requires them to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed information we held about the service including statutory notifications. Statutory notifications include information about important events which the provider is required to send us.

As part of this inspection we telephoned people on 21, 23, 24, 25 October 2016 to obtain feedback on the service provided. On 1, 2 and 11 November 2016 we visited people in their own homes to ask for feedback about the services they received. We also contacted people and relatives by phone. We asked social care professionals and commissioners for their feedback about the provider and the services they delivered.

We talked to a total of 98 people who used the service and 21 relatives. In addition we talked to 19 staff members, managers of several departments within the organisation and the registered manager and one of the directors. We also contacted and spoke with five social care professionals and commissioners who gave us feedback about the services offered by Abbots Care limited.

We looked at documents relating to 25 people and other documents and quality assurance systems the provider had in place to monitor the effectiveness of the services provided to people.

Last updated 04:31:35 18th Apr 2018 - Update Now

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