25 Park Road
Merseyside PR9 9JL
Telephone: (01704) 537117
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 17 and 18 July 2018 and was unannounced.
The inspection team consisted of an adult social care inspector and an expert-by-experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. Before the inspection we reviewed the information we held about the home. This included the statutory notifications sent to us by the provider about incidents and events that had occurred at the service and other intelligence the Care Quality Commission had received. A notification is information about important events which the service is required to send to us by law.
The provider had completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and any improvements they plan to make. We used all of this information to plan how the inspection should be conducted.
During the inspection we spoke with eight people who lived at the home and two visitors. We also spoke with five members of staff; including the registered manager, Home Manager, the cook, and two care staff.
We look at the care records for three people, the staffing rota, accident and incident records, four staff files and records relevant to the quality monitoring and management of the service. We also looked around the home and observed care and support and people's interactions with staff members.
Last updated 04:49:19 21st Nov 2018 - Update Now
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