Devon PL19 8EZ
Telephone: (01822) 613973
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 10 and 22 August 2017. The first day of the inspection was unannounced and carried out by an adult social care inspector, a specialist advisor who was a registered nurse and an expert by experience. An expert by experience is a person who has personal experience of caring for someone who uses this type of care service. We announced the second day of our visit so we could speak with the registered manager as they had been on leave on the first day of our inspection. On the second day two adult social care inspectors visited the service.
Abbotsfield Hall Nursing Home provides accommodation and nursing care to a maximum of 28 older people. At the time we visited, 23 people lived at the home.
Prior to the inspection we reviewed the Provider Information Record (PIR) and previous inspection reports. The PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed the information we held about the service and notifications we had received. A notification is information about important events which the service is required to send us by law. We had only received two in 2017 so we checked the homeâs records to help us judge if they had been under reporting.
We met the majority of people who lived at the service and received feedback from nine people who were able to tell us about their experiences. We also spoke with four visitors to ask for their views on the service. A few people using the service were unable to provide detailed feedback about their experience of life at the home. We spent time in communal areas observing the staff interactions with people and the care and support delivered to them. We used the Short Observational Framework for Inspection (SOFI) in the Alford unit. SOFI is a specific way of observing care to help us understand the experience of people living with dementia.
We spoke with 13 staff, including the registered manager, deputy manager, nurses, care workers, a cook, kitchen assistant and the administrator. We also spoke with the previous registered manager and the four owners.
We reviewed information about peopleâs care and how the service was managed. These included four peopleâs care records and medicine records and the systems in place for managing and administering medicines. We also looked at three staff files, staff training records and a selection of policies, procedures and records relating to the management of the service.
After our visit we sought feedback from health and social care professionals, commissioners and the local authority safeguarding team to obtain their views of the service provided to people. We received feedback from two of them.
Last updated 12:32:34 17th Apr 2018 - Update Now
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