8-10 Carlton Road
Greater Manchester M16 8BB
Telephone: (0161) 226 4430
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 7, 14 and 19 December 2017 and was unannounced. The first day of the inspection was carried out by four adult social care inspectors and an assistant inspector. The second day of the inspection was conducted by two adult social care inspectors and, on the third day, the inspection team consisted of two adult social care inspectors and an assistant inspector. An interpreter accompanied the inspection team on the first two days of the inspection.
On 18 January 2017, the registered provider submitted a Provider Information Return (PIR). A PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. This information is used to help inform our inspections. On this occasion we had not asked for an updated PIR.
Prior to the inspection we reviewed the information we held about the home. This included information from the local authority contracts, commissioning and safeguarding teams as well as information we received through statutory notifications.
We used a number of different methods to help us understand the experiences of people who lived in the home, including observations and speaking with people. We used the Short Observational Framework for Inspection (SOFI) to observe the communal dining area. SOFI is a way of observing care to help us understand the experience of people who could not talk with us.
We spoke with ten people who lived at the home, two relatives, two visiting professionals, eight care and support staff, two registered nurses (one of whom was also the deputy manager), two domestic staff, the cook, the maintenance person, the manager, the nominated individual and director for the registered provider.
We looked at 11 peopleâs care records, five staff recruitment files and training data, as well as records relating to the management of the service. We looked around the building and saw peopleâs bedrooms, bathrooms and communal areas within the home.
Last updated 02:15:00 21st May 2018 - Update Now
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