Provider Name: Nellsar Limited
Care home beds: 61
Abbotsleigh is a Care Home for 61 adults with Dementia, in a beautiful countryside setting in Staplehurst, Kent. 19 of the rooms are designed for those that need a Residential environment and 42 provide Nursing care.
It is easily accessible by train, Staplehurst station is near by and buses run regularly at the bottom of the lane. It also has ample parking space for more than twenty cars.
The Home has been open since 2007, with extensive refurbishments in 2014. These included a completely renovated Atrium area that offers an alternative dining area, or quite space for reading and relaxation, and an extensive decked terraced area to the front of the building. Many of the bedrooms have been refurbished, as have the three lounge areas and two dining rooms. Almost all of the bedrooms have en-suite facilities, some with wet rooms.
There is under-floor heating throughout, which can be individually controlled for each resident’s preference. There is a first-rate multi-sensory/reminiscence room, a sunny and airy conservatory, walk-in wet rooms and assisted bathrooms, hairdressers, family visiting rooms and other facilities designed to meet the needs of a 21st century care centre.
There are also fully accessible and secure gardens that have been professionally landscaped. Everything has been purpose designed and decorated, with attention focussed on the latest research into creating environments ideal for those with Dementia.
Abbotsleigh is built over two floors and all areas are accessible by lift. All our rooms are fully furnished, but service users may bring their own furniture if desired.
Abbotsleigh provides care from a Person Centred Planning approach. Everyone has different care needs, so our manager, Paula Persaud, will help to design a plan to suit each individual. All our staff will be fully trained to meet any support and care required. Paula is a Dementia care specialist with many years experience in mental health settings, both private and NHS and has an open door policy available to residents and relatives during office hours. There is also always a qualified Nurse on duty at Abbotsleigh.
Other staff includes a qualified Head Chef and catering team, who provide fresh, high quality homemade food and snacks throughout the day. All residents are offered a choice of food, and we cater for all types of preferences and diets, whether these are preferred for medical or cultural reasons. Our Chef will always consult with the residents regarding the choice of meals.
Abbotsleigh’s approach to activity provision is also person-centred and we believe, a key part of any care package. Our activities co-ordinator will plan activities in and out of the house. There are many things to do at the Home, be it pampering days, gin & tonic afternoons, bingo and singalongs, or chair based exercise classes. The onsite cinema club has “ladies” and “gentleman’s” movie nights. Abbotsleigh can also provide visiting aromatherapists, masseurs and other professionals.
The gardens are ideal for anyone who would enjoy helping with planting and growing flowers and vegetables, with day trips to the seaside, boat trips and other outdoor activities planned throughout the summer months.
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection was prompted in part by notification of an incident following which a person using the service sustained a serious injury. This inspection did not examine the circumstances of the incident. However, the information shared with CQC about the incident indicated potential concerns about the management of risk of injury and this inspection examined that general risk. CQC was aware of past injuries sustained at the location. This is why we explored particular aspects of current care and treatment during the inspection. We were aware that the incident had been brought to the attention of the Police and the Local Authority safeguarding adultâs team. Subsequent to our inspection we were informed that the matter had been closed by the Police. On the day of the inspection we found that the registered provider had been taking action to keep people safe from the ongoing risk of harm and we made a recommendation about reviewing risk assessments and care plans to ensure the information is consistently recorded.
This inspection took place on 16 and 17 November and was unannounced. The inspection was carried out by two inspectors, a specialist nurse, an inspection manager and two experts by experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
We did not ask the provider to complete a Provider Information Return (PIR) before this inspection. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. As part of our planning for this inspection we looked at records that were sent to us by the registered provider and the local authority to inform us of significant changes and events.
We looked at 11 people's care plans, risk assessments and associated records. We reviewed documentation that related to staff management and recruitment. We looked at records of the systems used to monitor the safety and quality of the service, menu records and the activities programme. We also sampled the services' policies and procedures.
We spoke with 13 people who lived in the service and four peoples' relatives to gather their feedback. We spoke with the operations manager, a director, the acting manager, two nurses, two activities co-ordinators, five care staff, and catering and domestic staff as part of our inspection. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.
Last updated 12:27:29 15th Mar 2018 - Update Now
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