Abbotsleigh Dementia Nursing and Residential Care Home

Abbotsleigh Dementia Nursing and Residential Care Home

George Street
Kent TN12 0RB

Telephone: (01580) 891314

Provider Name: Nellsar Limited
Care home beds: 61

Care Types: Care HomeCare Home with NursingDementiaDementiaOlder PeopleOlder People

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Requires improvement

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Last updated 20 February 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection was prompted in part by notification of an incident following which a person using the service sustained a serious injury. This inspection did not examine the circumstances of the incident. However, the information shared with CQC about the incident indicated potential concerns about the management of risk of injury and this inspection examined that general risk. CQC was aware of past injuries sustained at the location. This is why we explored particular aspects of current care and treatment during the inspection. We were aware that the incident had been brought to the attention of the Police and the Local Authority safeguarding adult’s team. Subsequent to our inspection we were informed that the matter had been closed by the Police. On the day of the inspection we found that the registered provider had been taking action to keep people safe from the ongoing risk of harm and we made a recommendation about reviewing risk assessments and care plans to ensure the information is consistently recorded.

This inspection took place on 16 and 17 November and was unannounced. The inspection was carried out by two inspectors, a specialist nurse, an inspection manager and two experts by experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

We did not ask the provider to complete a Provider Information Return (PIR) before this inspection. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. As part of our planning for this inspection we looked at records that were sent to us by the registered provider and the local authority to inform us of significant changes and events.

We looked at 11 people's care plans, risk assessments and associated records. We reviewed documentation that related to staff management and recruitment. We looked at records of the systems used to monitor the safety and quality of the service, menu records and the activities programme. We also sampled the services' policies and procedures.

We spoke with 13 people who lived in the service and four peoples' relatives to gather their feedback. We spoke with the operations manager, a director, the acting manager, two nurses, two activities co-ordinators, five care staff, and catering and domestic staff as part of our inspection. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

Last updated 03:21:09 8th Nov 2018 - Update Now

To view the latest inspection report compiled by the CQC please click here »

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