Abbotsleigh Mews Care Home (Bupa)

Abbotsleigh Mews Care Home (Bupa)

Old Farm Road East
Kent DA15 8AY

Telephone: (020) 8308 9590

Registered Manager: Tracey Cheeseman
Provider Name: Bupa Care Homes (CFHCare) Limited

Care Types: Care Home with NursingDementiaOlder People

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Last updated 27 April 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Before the inspection we looked at all the information we held about the service. This information included the statutory notifications that the service sent to the Care Quality Commission. A notification is information about important events that the service is required to send us by law. The provider had completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also contacted health and social care professionals and the local authority safeguarding team for feedback about the service. We used this information to help inform our inspection planning.

This inspection took place on 27 and 28 March 2017, and was unannounced. The service was inspected by one adult social care inspector, one specialist advisor, and an expert by experience on 27 March 2017. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. Two adult social care inspectors and one expert by experience returned to the service on 28 March 2017, to complete the inspection.

We spoke with 15 people who used the service, seven relatives and visitors, 10 staff, the deputy manager, the registered manager, and the regional director. Not everyone at the service could communicate their views to us so we used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

We looked at 15 people’s care records and 15 staff records. We also looked at records related to the management of the service such as details about the administration of medicines, complaints, accidents and incidents, safeguarding, Deprivation of Liberty Safeguards, health and safety, and quality assurance and monitoring.

Last updated 01:47:24 23rd Jan 2019 - Update Now

To view the latest inspection report compiled by the CQC please click here »