County Durham DH6 3LP
Telephone: (01429) 820866
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We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 27 September 2017 and was unannounced. The inspection team consisted of one adult social care inspector and one expert-by-experience. An expert-by-experience is a person who has personal experience of caring for someone who uses this type of care service for older people including people who live with dementia.
Before the inspection, we had received a completed Provider Information Return (PIR). The PIR asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed the PIR and other information we held about the service as part of our inspection. This included the notifications we had received from the provider. Notifications are changes, events or incidents the provider is legally obliged to send CQC within required timescales. We contacted commissioners from the local authorities who contracted peopleâs care.
During this inspection we carried out observations using the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not communicate with us. We undertook general observations in communal areas and during mealtimes.
During the inspection we spoke with seven people who lived at Abbotts Court, eight relatives, the registered manager, the provider, six support workers including one senior support worker, the activities co-ordinator, two members of catering staff, the maintenance person and two visiting health care professionals. We reviewed a range of records about peopleâs care and how the home was managed. We looked at care records for four people, recruitment, training and induction records for five staff, four peopleâs medicines records, staffing rosters, staff meeting minutes, meeting minutes for people who used the service and relatives, the maintenance book, maintenance contracts and quality assurance audits which the registered manager had completed.
Last updated 04:12:42 21st Jan 2019 - Update Now
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