Room 14 Lion Court
Herefordshire HR6 8LS
Telephone: 07860 115195
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008, as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 17 May 2018 and was carried out by one inspector.
We gave the provider 48 hours' notice of our intention to undertake an inspection. This was because the provider delivers a domiciliary care service to people in their own homes, and we needed to be sure that someone would be available in the office.
Before the inspection visit, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We used this information in the planning of our inspection.
Before the inspection visit, we reviewed the information we held about the service, including any statutory notifications received from the provider. A statutory notification is information about important events, which the provider is required to send us by law. We also contacted the local authority and local Healthwatch for their views on the service.
During our inspection visit, we spoke with two people who used the service, two relatives, and four community health and social care professionals. We also spoke with the registered manager, deputy manager, the providerâs support coordinator, one senior care staff member and one care staff member.
We looked at two people's care files, two staff recruitment records, safeguarding records, medication administration records, incident records, staff training records, and records associated with the provider's quality assurance.
Last updated 08:03:11 18th Oct 2018 - Update Now
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