10 Northern Lights Business Park
Herefordshire HR6 0SW
Telephone: (01568) 620129
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 21 and 22 April 2016 and was announced. The provider was given 48 hoursâ notice because the location provides a domiciliary care service and we needed to be sure that someone would be in.
The inspection team consisted of two inspectors.
We reviewed information we held about the service. We looked at our own system to see if we had received any concerns or compliments about the service. We analysed information on statutory notifications we had received from the provider. A statutory notification is information about important events which the provider is required to send us by law.
We asked the local authority and Healthwatch for any information they had which would aid our inspection. We used this information to help plan our inspection.
Before the inspection the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
We spoke with eight people receiving support, five relatives, the registered manager and five carers. We viewed the care and support plans for three people, including assessments of risk, consent and medicines. We saw records of quality checks completed by the provider, incident and accident records, newsletters and details relating to staff recruitment.
Last updated 12:24:41 17th Oct 2018 - Update Now
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