Flat 64, Abigail Court
Bedfordshire LU3 1ND
Telephone: (01582) 721427
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
We gave the service 48 hoursâ notice of the inspection visit because the location provides a domiciliary care service and we needed to be sure that there would someone available to support the inspection. We visited the office location on 31 January 2018 to see the registered manager and office staff, and to review care records, and policies and procedures. The registered manager was on leave on the day of the inspection so we were supported by two team leaders. The inspection was concluded on 7 February 2018 when we received information we requested from the registered manager.
The inspection was carried out by an inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. Their area of expertise was in the care of older people.
The inspection was informed by feedback from questionnaires completed by four people using the service, two staff, two relatives and three external professionals. This confirmed that everyone was happy with how peopleâs care and support was managed. We discussed with the team leaders some of the issues raised in relation to the decoration of the premises and they were going to discuss this with the housing provider. However, we did not inspect this as we do not regulate premises in these types of care settings.
We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We reviewed other information we held about the service including the report of our previous inspection and notifications they had sent us. A notification is information about important events which the provider is required to send to us. We received positive feedback about the service from the local authority.
During the inspection, we spoke with six people using the service, three care staff, and two team leaders. We also met and spoke briefly with the providerâs service manager when we arrived at the service.
We looked at care records for four people to review how their care was planned and managed. We looked at three staff files to review the providerâs staff recruitment and supervision processes. We also reviewed training records for all staff employed by the service. We checked how medicines and complaints were being managed. We looked at information on how the quality of the service was assessed and monitored.
Last updated 11:00:50 21st May 2018 - Update Now
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