County Durham DH8 7LB
Telephone: (01207) 502439
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 7 and 8 December 2016 and was unannounced.
The inspection team consisted of one adult social care inspector, a specialist advisor in nursing and an expert by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. The expert on this inspection had experience of dementia care.
Before we visited the home we checked the information we held about this location and the service provider, for example we looked at the inspection history, safeguarding notifications and complaints. A notification is information about important events which the service is required to send to the Commission by law. We also contacted professionals involved in caring for people who used the service; including local authority commissioners.
Prior to the inspection we contacted the local Healthwatch and no concerns had been raised with them about the service. Healthwatch is the local consumer champion for health and social care services. They gave consumers a voice by collecting their views, concerns and compliments through their engagement work.
During the inspection we spoke with six people who used the service, twelve staff including the registered manager, the deputy manager, the care home assistant practitioner (CHAP) the nurse on duty, the activities coordinator and five senior and care staff and ancillary staff. We also spoke with three visiting professionals and five relatives. We reviewed six peopleâs care records. We also reviewed four staff files.
The inspection took place before we had sent the provider a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We spoke with the registered manager and the staff about these issues during the inspection.
Last updated 09:51:23 17th Jul 2018 - Update Now
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