44/48 Magdalen Street
Norfolk NR3 1JU
Telephone: (01603) 624135
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 16 February 2016 and was announced. The provider was given 48 hoursâ notice because the location provided a domiciliary care service. Notice was given to ensure that the manager was available to assist our inspection. The inspection was carried out by one inspector.
Before the inspection we reviewed all of the information we had about the service. This included statutory notifications that the provider had sent us in the last year. A statutory notification contains information about significant events that affect peopleâs safety, which the provider is required to send to us by law.
During the inspection we visited the serviceâs office. We couldnât speak directly with people using the service because they were living with health conditions which meant that they were unable to communicate with us. However we spoke to two solicitors employed by two people who use this service (as their advocate), one relative and three members of staff. We also spoke with the registered manager.
We looked at the care records for the four people who used the service. We also viewed records relating to the management of the service. These included risk assessments, and three staff recruitment files.
Last updated 04:16:13 13th Dec 2018 - Update Now
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