Able Carers (York & Harrogate)

Kensington House, Westminster Place
York Business Park, Nether Poppleton
North Yorkshire YO26 6RW

Telephone: (01904) 795551

Care Types: Care in your HomeDementiaLearning disability/autismMental HealthOlder PeoplePhysical DisabilitySensory ImpairmentYounger Adults

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Last updated 20 December 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This comprehensive inspection took place between 1 and 14 November 2018. We gave the service two days’ notice of our first visit to the office on 1 November 2018 because we needed to be sure someone would be available to assist us with the inspection and organise for us to visit people who used the service. We visited two people in their own homes on 14 November 2018. We made telephone calls to other people who used the service between the 6 and 13 November 2018.

The inspection was carried out by two inspectors on the first day of inspection and one inspector for the remainder of the inspection.

Before our inspection, we looked at information we held about the service. The provider sent us a Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We reviewed the information we held about the service, such as notifications we had received from the registered manager. A notification is information about important events which the service is required to send us by law. We sought feedback from the local authority contract monitoring team prior to our visit.

During the inspection we spoke with six people who used the service and four relatives. We spoke with the registered manager, operations manager, two ‘step up’ senior care workers and two care workers. We looked at a range of documents and records related to people’s care and the management of the service. We viewed four people's care records, medication records, three staff recruitment, induction and training files and a selection of records used to monitor the quality of the service. We visited two people in their own homes and observed care staff providing support and interacting with them.

Last updated 10:55:53 18th Feb 2019 - Update Now

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