Worcestershire WR2 4TQ
Telephone: (01905) 831199
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 8 January 2018 and was unannounced.
The inspection was carried out by one inspector, a specialist advisor who is a qualified nurse with experience and knowledge in a range of care and health settings and an expert by experience. An expert-by-experience is a person who has personal experience of using, or caring for someone who uses this type of service.
Before the inspection visit, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We looked at the information held about the provider and the service including statutory notifications and enquiries relating to the service. Statutory notifications include information about important events which the provider is required to send us. We used this information to help us plan this inspection.
We asked various organisations who funded and monitored the care people received, such as the local authority and clinical commissioning group. The local authority and the clinical commissioning group have undertaken visits. At the time of this inspection the local authority had set an agreement with the provider about how many new admissions to the home. In addition, we sought information from Healthwatch who is an independent consumer champion who promotes the views and experiences of people who use health and social care. Healthwatch had no information to share with us.
We used a number of different methods to help us understand the experiences of people who lived at the home and their relatives. We spoke with 12 people who lived at the home and three relatives on the day of our inspection and a further four relatives by telephone. We spent time with people and saw the care and support provided by the staff team at different parts of the day. We met and spoke with the registered manager, deputy manager, three care staff, the administrator, the cook and the new activities coordinator about what it was like to work at the home.
We sampled six people's care plans and we also viewed other care documentation such as people's daily records of care, medicine records and staff duty rotas to see how their care and treatment was planned and provided. We checked whether staff were recruited safely, and trained to deliver care and support appropriate to each person's needs. We looked at the results of the quality checking and monitoring arrangements the provider and registered manager had in place. This was to see what actions were taken and planned to improve the quality of the services provided. This included the recording of complaints, thank you cards, checks of different aspects of care and meetings with people who lived at the home, relatives and staff.
Following this inspection the registered manager sent us documentation to reflect the action they had taken which included progressing the improvements required to care documentation.
Last updated 03:59:39 18th Apr 2018 - Update Now
To view the latest inspection report compiled by the CQC please click here »