Suffolk IP1 3NU
Telephone: (01473) 741286
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This announced comprehensive inspection on 23 May and 4 June 2018, was carried out by an inspector and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service.
The provider was given 48 hoursâ notice because it is a small service and we wanted to be certain the registered manager and key staff would be available on the day of our inspection. We also wanted to give them sufficient time to make arrangements with people so that we could visit them in their homes to find out their experience of the service.
As part of our inspection planning, we requested that the provider complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. This was received from the provider. We also reviewed information we held about the service including feedback sent to us from other stakeholders, for example the local authority and members of the public. Providers are required to notify the Care Quality Commission (CQC) about events and incidents that occur including unexpected deaths, injuries to people receiving care and safeguarding matters. We reviewed the notifications the provider had sent us.
Inspection activity started on 23 May 2018 and ended 11 June 2018. The inspector visited the office location on 23 May 2018 and 4 June 2018. We spoke with the provider who is also the registered manager, the deputy manager and four care workers. We reviewed the care records of four people to check they were receiving their care as planned. We looked at records relating to the management of the service, staff recruitment and training, and systems for monitoring the quality of the service.
On 4 June 2018 with their permission, we visited two people in their homes and spoke to one personâs relative. We also spoke with a member of care staff. Some people had complex needs, which meant they could not always readily tell us about their experiences. They communicated with us in different ways, such as facial expressions, signs and gestures and used communication aids. We observed the way people interacted with the care staff.
On 29 May 2018 we carried out telephone interviews and spoke to two people who used the service and one relative. After our visits we spoke with two care workers on the telephone and received electronic feedback from two community professionals and two members of care staff.
Last updated 08:56:27 19th Sep 2018 - Update Now
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