John and Lucille Van Geest Place
Cygnet Road, Hampton
Cambridgeshire PE7 8FD
Telephone: (01733) 358100
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This announced inspection took place between 6 and 8 August 2018. It was undertaken by one inspector.
We gave the provider five days' notice as the service is small and we needed to be sure they were in. This was also because some of the people using the service lived some distance from the serviceâs head office.
Before the inspection the provider completed a Provider Information Return (PIR). This is information we require providers to send us at least annually. This provides us with information about the service, what the service does well and improvements they plan to make. We used this information to assist us with the planning of this inspection.
We also looked at other information we held about the service. This included information from notifications the provider sent to us. A notification is information about important events, which the provider is required to send to us by law, such as incidents or allegations of harm. We looked at responses to our survey questionnaire we had received from people, staff and health professionals. We used this information to help us make a judgement on the care people received.
Prior to our inspection we contacted the local safeguarding authority and commissioners of the service to ask them about their views of the service. These organisation's views helped us to plan our inspection.
On the 6 August 2018 we spoke with three people, the head of care, the contracts' officer and three care staff. We also visited the provider's office. We looked at care documentation for four people using the service and their medicines' administration records. We also looked at two new staff files, staff training and supervision planning records and other records relating to the management of the service. These included records associated with audit and quality assurance, accidents and incidents and compliments. On the 7 and 8 August we spoke with one relative and staff.
Last updated 12:33:20 18th Feb 2019 - Update Now
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