Norfolk NR27 9JW
Telephone: (01263) 515230
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 25 July 2017 and was announced. As the service operates from an office we needed to be sure that the registered manager and care staff would be available to speak with us. The inspection was carried out by one inspector. Prior to visiting the office, we spoke with two people who used the service over the telephone.
As part of the inspection, we reviewed the information available to us about the service, such as the notifications that they had sent us. A notification is information about important events which the provider is required to send us by law. Prior to the inspection, the provider also completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
During the inspection, we also spoke with the registered manager and two members of care staff. We reviewed the care records of two people and the medication administration record (MAR) charts for two people. We looked at two staff records relating to recruitment and training. In addition to this, we reviewed monitoring reports relating to the quality of service being delivered.
Last updated 11:43:09 19th Oct 2018 - Update Now
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