Basepoint, 70-72 The Havens
Suffolk IP3 9SJ
Telephone: (01473) 722772
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 12 and 15 April 206. The provider was given 24 hoursâ notice because the location provides a domiciliary care service and we needed to be sure that someone would be in.
The inspection team consisted of an inspector and an expert-by-experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. Our expert had experience of caring for older people.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvement they plan to make. We reviewed the information we held on the service. This included notifications we had received from the provider, about incidents that affect the health, safety and welfare of people the service supported. We also checked to see if any information concerning the care and welfare of people being supported had been received.
During our inspection we visited the offices of Above and Beyond Care where we looked at the care records of four people, training and recruitment records of staff members and records relating to the management of the service. We visited three people in their own home accompanied by the registered manager. We spoke with 18 people receiving care and support from the service and two family members on the telephone. We also spoke with the registered manager and five members of care staff.
Last updated 08:20:34 21st Mar 2018 - Update Now
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