Basepoint, 70-72 The Havens
Suffolk IP3 9SJ
Telephone: (01473) 722772
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This announced comprehensive inspection was carried out by one inspector and an assistant inspector on 8 June 2018. We gave the service 48 hoursâ notice of the inspection visit because we needed to be sure that someone would be available.
The inspection site visit activity started on 8 June 2018 and ended 12 June 2018. On the first day we visited the office location to see the registered manager. We spoke with the registered manager, the deputy manager and the administrator. We reviewed six peopleâs care records, records relating to the management of the service, training records, and the recruitment records of three care workers. We spoke with 10 people who used the service and four relatives on the telephone. On the second day we spoke with two care workers on the telephone.
We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.
We looked at information we held about the service including notifications they had made to us about important events. We also reviewed all other information sent to us from other stakeholders for example the local authority and members of the public.
Last updated 05:10:43 13th Nov 2018 - Update Now
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