3 Kings Court, New Street
Devon EX14 1HG
Telephone: 001 4044 4698
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 31 May and 2 June 2017 and was an announced inspection. The provider was given 48 hoursâ notice because the location provides a domiciliary care service; we needed to be sure that someone would be in. The inspection team consisted of an adult social care inspector and two experts by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses services for older people.
Prior to the inspection, in March 2017, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. In preparation for the inspection, we reviewed all the information we held about the service and statutory notifications. A notification is information about important events which the service is required to send us by law . The Care Quality Commission sent 18 questionnaires out to people who used the service, 18 to relatives and friends, 18 to staff and 24 to community professionals and ask for feedback about the service. We received responses from nine people and one relative, 11 staff and three community professionals.
We spoke with 20 people and 12 relatives, which included visiting two people with their relatives in their own home. We spoke with both directors of the company, (one of whom was the registered manager), a care co-ordinator, two office and six care staff. We looked at five peopleâs care records and at two peopleâs medicine records. We looked at five staff files, which included recruitment records for two new staff and at staff training and supervision records. We also looked at quality monitoring systems such as audits, spot checks, competency assessments, and survey responses from people, relatives and staff. We sought feedback from commissioners and health and social care professionals who regularly worked with the agency. We received a response from three of them.
Last updated 10:59:49 12th Mar 2018 - Update Now
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