Suite 29, Gateway House
Gateway West, Newburn Riverside
Tyne & Wear NE15 8NX
Telephone: (0191) 229 3484
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 8, 21 and 30 June 2016 and was announced. We gave the service 48 hoursâ notice as it is a domiciliary service and we needed to be sure people would be available. The visit was undertaken by an adult social care inspector who visited the services office on 8 June and telephoned staff, people using the service and their relatives on the 21 and 30 June 2016.
Before the inspection we reviewed information we held about the service, including the notifications we had received from the provider. Notifications are changes, events or incidents the provider is legally obliged to send us within required timescales. We also contacted local commissioners of the service for feedback.
During the inspection we spoke with seven staff including the registered manager. We spoke with two people who used the service, two relatives and one external professional via phone.
Five care records were reviewed as was the staff training programme. We also reviewed complaints records, three staff recruitment files, three induction and training files, and staff meeting minutes. The registered managerâs quality assurance process was discussed with them.
Last updated 02:12:50 18th Apr 2018 - Update Now
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