Acacia Court

17-19 Roe Lane
Merseyside PR9 9EB

Telephone: (01704) 541034

Care Types: Care HomeOlder PeopleYounger Adults

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Requires improvement

Read overall summary
Last updated 16 May 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place on 12 March, 2018 and was unannounced.

The inspection team consisted of two adult social care inspectors, an ‘Expert by Experience’ and a specialist advisor. An ‘Expert by Experience’ is a person who has personal experience of using or caring for someone who uses this type of care service. A specialist advisor is a person who has professional experience and knowledge of the care which is being provided.

The team inspected the service against three of the five questions we ask about services: is the service safe, effective and is the service well led. This is because the service was not meeting some legal requirements when we last inspected it.

Before the inspection visit we reviewed the information which was held on Acacia Court. This included notifications we had received from the provider such as incidents which had occurred in relation to the people who lived at the home. A notification is information about important events which the service is required to send to us by law.

A Provider Information Return (PIR) was also submitted and reviewed prior to the inspection. This is the form that asks the provider to give some key information in relation to the service, what the service does well and what improvements need to be made. We also contacted commissioners and the local authority prior to the inspection. We used all of this information to plan how the inspection should be conducted. We also contacted the commissioners of the service and the local authority safeguarding team.

During the inspection we spoke with the registered manager, six members of staff, two healthcare professionals, one member of the domestic team, one cook and one kitchen assistant, four people who were being receiving care and two relatives.

We also reviewed specific records and documentation to support the inspection. These included five care records of people who lived at the home, four staff personnel files, staff training records, accidents and incidents, medication administration records and audits, infection control procedures and other records relating to the management of the service.

Last updated 06:34:58 18th Oct 2018 - Update Now

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