Acacia Court

17-19 Roe Lane
Merseyside PR9 9EB

Telephone: (01704) 541034

Care Types: Care HomeOlder PeopleYounger Adults

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Requires improvement

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Last updated 3 October 2017
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place on 2 and 3 August, 2017and was unannounced.

The inspection team consisted of one adult social care inspector, a pharmacist specialist and an 'Expert by Experience'. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before the inspection visit we reviewed the information which was held on Acacia Court Care Home. This included notifications we had received from the provider such as incidents which had occurred in relation to the people who lived at the home. A notification is information about important events which the service is required to send to us by law.

A Provider Information Return (PIR) was also submitted and reviewed prior to the inspection. This is a form that asks the provider to give some key information in relation to the service, what the service does well and what improvements need to be made. We also contacted commissioners and the local authority prior to the inspection. We used all of this information to plan how the inspection should be conducted.

During the inspection we spoke with the registered manager, four support workers, the kitchen assistant, four relatives, three people who lived at the home, one healthcare professional and the hairdresser.

We also spent time reviewing specific records and documents. These included four care records of people who lived at the home, four staff personnel files, recruitment practices, staff training records, medication administration records and audits, complaints, accidents and incidents and other records relating to the management of the service.

In addition, a Short Observational Framework for Inspection tool (SOFI) was conducted on the second day of the inspection. SOFI tool provides a framework to enhance observations during the inspection; it is a way of observing the care and support which is provided and helps to capture the experiences of people who live at the home who could not express their experiences for themselves.

We undertook general observations over the course of the two days, including the general environment, décor and furnishings, bedrooms and bathrooms of some of those who lived in the home, the dining room and lounge areas.

Last updated 12:33:58 18th Apr 2018 - Update Now

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