Henley On Thames
Oxfordshire RG9 1EY
Telephone: (01491) 579100
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 16 December 2015 and was unannounced.
The inspection was carried out by two inspectors and an expert by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Prior to the inspection we looked at notifications received from the provider. A notification is information about important events which the provider is required to tell us about by law. We had feedback from the commissioners of the service.
During our inspection we carried out a Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. We also observed care practices throughout the day.
We spoke with 11 people who used the service and four visitors. We looked at eight peopleâs care records, five staff files and other records showing how the home was managed. We spoke with the registered manager, the operations manager, eight members of the care team, the chef, the maintenance person and a cleaner.
Last updated 12:24:30 19th Apr 2018 - Update Now
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