Upper Floor, The Old Fire Station
County Durham DH8 7LF
Telephone: (01207) 591260
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection team consisted of two adult social care inspectors and two experts-by-experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. One of the experts-by-experience spoke to people face to face during the inspection whilst the second expert- by- experience contacted peopleâs relatives by telephone.
This inspection took place on 30, 31 January and 1 and 9 February 2018. The first day of our inspection was unannounced. We spent time on site carrying out the inspection on 30 and 31 January 2018. We spoke to relatives by telephone on 31 January and 1 February 2018. We also spoke to other professionals to seek their views on 9 February 2018.
Prior to the inspection we checked the information we held about this location and the service provider, for example we looked at the inspection history, safeguarding notifications and complaints. A notification is information about important events which the service is required to send to the Commission by law. We also contacted professionals involved in caring for people who used the service; including local authority commissioners.
Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
During the inspection we spoke with 16 staff including the registered manager, two directors, house managers, senior care, staff and staff employed at the Inspiring Lives centre. We spoke with 12 people who used the service and 15 relatives. We visited each of the three sites where the service was delivered.
We reviewed seven peopleâs care files and other information in relation to the regulated activities. We looked at five staff files. We observed staff practices throughout the course of our inspection.
Prior to our inspection we sent out questionnaires to people who used the service and received nine responses from people who used the service and two responses from their relatives. We also received 21 responses from staff and six responses from community based professionals to the questionnaires we had sent out to them. Following the time we spent on site we contacted five professionals for their views on the service.
Last updated 10:48:19 15th Jul 2018 - Update Now
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