29 Beverley Road
Humberside YO25 6RZ
Telephone: (01377) 257648
OverallRead overall summary
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This inspection took place on 4 and 18 January and 15 February 2018 and was announced.
We gave the service 48 hoursâ notice of the inspection visit because it is small and the manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in.
On the first day the inspection consisted of one expert-by-experience contacting people that received a service and their relatives by telephone for their feedback on the service. A further two days were completed on site by one inspector. The three days included telephone discussions with people using the service and their relatives, a visit to two peopleâs homes and review of records kept in peopleâs homes. We visited the office location on 18 January and 15 February 2018 to see the registered manager and office staff; and to review care records and policies and procedures.
The inspection team consisted of one adult social care inspector and an expert-by-experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service. Our expert had this experience.
We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.â We contacted the local safeguarding team and commissioners. We also reviewed notifications sent to us by the provider. Notifications inform us of important changes and events that may affect people receiving a service.
During the inspection we spoke with ten people using the service, three of their relatives, one care co-ordinator and the registered manager. We observed interactions between staff and people supported by the agency. We also reviewed records, including training and recruitment for five staff; five peopleâs care plans and reviews, minutes of meetings and other documentation relevant to the running of this service.
Following the inspection we were contacted by two health professionals who gave us feedback about the service and we spoke with a further five members of staff by telephone.
Last updated 02:40:29 20th May 2018 - Update Now
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